Sunset View Boutique Suites Policy

Booking, Cancellation & Payment Policy

Last updated: April 2026

By completing a reservation at Sunset View Boutique Suites, you confirm that you have read, understood, and agreed to the following policies.

1. Reservations & Payment

Full payment is required at the time of booking to secure and confirm the reservation.
Reservations are not confirmed until payment has been successfully completed.
A valid credit card is required for booking and for any incidental charges during the stay.
Payments cover the reserved accommodation period, not the actual number of nights stayed.

Payment Processing & Bank Fees

All bank fees, credit card processing fees, international transfer charges, and currency conversion costs are the responsibility of the guest.
In the event of a refund (when applicable), any non-recoverable bank or payment processing fees will be deducted from the refunded amount.

2. Local Accommodation / Climate Resilience Tax

In accordance with Greek law, a Climate Resilience Tax (Τέλος Ανθεκτικότητας στην Κλιματική Κρίση) is applied per night, per accommodation unit.
This tax is not included in the accommodation price and is payable at the property during check-in or check-out.
The amount is determined by government regulations and may change without prior notice.

3. Cancellation Policy

High Season (June 1 – August 31)

All reservations are strictly non-refundable.
No refunds will be issued for cancellations, no-shows, early departures, shortened stays, or unused nights.
Date changes are not permitted.

Standard Season (September 1 – May 31)

Free full refund for cancellations made at least 14 days prior to arrival.
Cancellations made within 14 days of arrival are non-refundable.
No refunds for no-shows, early departures, shortened stays, or unused nights.
Date changes are subject to availability and at the discretion of the hotel.

Early departures or unused nights after check-in are non-refundable, regardless of reason.

Due to the boutique nature of the property and limited availability, cancelled reservations cannot be reliably re-sold on short notice.

4. Check-In & Check-Out

Check-in: 3:00 PM – 6:00 PM
Check-out: By 11:00 AM
Early check-in or late check-out is subject to availability and may incur an additional charge.
Late check-out without prior approval may result in additional charges.
Late arrivals must be arranged in advance.
A valid government-issued photo ID is required at check-in.

5. Property Rules & Guest Conduct

Adults-oriented property — guests must be 15 years or older
No parties, events, or gatherings
No pets allowed
Only registered guests are permitted on the property
Quiet hours: 10:00 PM – 8:00 AM
Guests must behave respectfully toward staff and other guests

Disruptive, unsafe, or inappropriate behavior may result in immediate eviction without refund.

6. Private Pool & Balcony Policy

Pool hours: 8:30 AM – 8:00 PM (daily maintenance after 8:00 PM)
Guests must be 15 years or older
No diving or running
Alcohol consumption is not permitted in or around the pool area or on balconies.
No glass items are permitted in or around the pool area or on balconies
Food, drinks, or any substances that contaminate or excessively dirty the pool are strictly prohibited.
If the pool requires additional cleaning due to guest misuse (including spilled drinks, food, or debris), a cleaning fee of €260 will be charged.

For safety and hygiene reasons, all pool and balcony rules must be strictly followed.

7. Smoking, Cooking & Safety

Non-smoking property
Smoking inside rooms or indoor areas may result in a cleaning fee
Cooking appliances are not permitted inside guest rooms
Open flames, candles, or unsafe electrical devices are strictly prohibited

Violations may result in additional charges or immediate termination of stay without refund.

8. Damages & Additional Charges

Guests are responsible for any damage beyond normal wear and tear
Cleaning, repair, or replacement costs may be charged based on the extent of damage or additional cleaning required

9. Liability

The hotel is not responsible for loss or damage to personal belongings unless caused by proven negligence
Guests are responsible for securing their valuables at all times

10. Privacy & Data Protection

Guest personal data is handled in accordance with applicable data protection laws
Personal information is used solely for reservation management, communication, and operational purposes

11. Force Majeure / Exceptional Circumstances

In cases of extraordinary events such as natural disasters, government restrictions, or other force majeure situations, the hotel reserves the right to review reservations on a case-by-case basis.

12. Agreement

By completing a reservation, you acknowledge and agree to all hotel policies, including payment terms, cancellation conditions, processing fees, and house rules.